If your chosen Design is in stock, your order will be despatched within 15-20 working days.
Work in Progress items will be advised seperately.
Within the UK we despatch via Royal Mail 2nd Class Tracked and Signed For.
Cost: £4.95 – this is a Flat Rate regardless of how many Designs are ordered.
Shipping is FREE of CHARGE on U.K. Orders over £150.00
We will advise you via email as soon as your order is despatched and anticipate Royal Mail will deliver your parcel within 3-5 Working Days to addresses within the UK mainland.
Within Europe we despatch via Royal Mail International Tracked & Signed For ~ Cost: £18.95 – this is a Flat Rate regardless of how many items are ordered. Delivery within Europe is usually within 5-10 Working Days
Within the Rest of the World we despatch via Royal Mail International Tracked & Signed For ~ Cost: £18.95 – this is a Flat Rate regardless of how many items are ordered. Delivery to the Rest of the World is usually within 8-12 Working Days.
For further details visit http://www.royalmail.com/international-zones
Overseas Customers please note, local customs clearance times may vary and duty is payable by addressee.
For security reasons we ask that you sign for your parcel.
Please advise us if you require delivery to a different address than your order address or special delivery instructions on the front of your parcel.
RETURNS /EXCHANGES
If for any reason you are unhappy with your purchase, you can return it for exchange or refund, providing it is returned within 14 days from receipt and is in new and unused condition, with the packaging and labels intact. This does not affect your statutory rights.
During December / January our returns policy will be extended until 1st February to accommodate our Festive Holiday Closure.
Except in the case of faulty or wrongly supplied goods, the customer bears the cost of returning items for exchange or refund. We recommend that you use a “Signed For” method of carriage or post when returning goods. We will endeavor to refund as soon as possible, and in all cases no later than 28 days of the refund or exchange being agreed.
COLOURS, MEASUREMENTS, DESCRIPTIONS
Due to the Handmade nature of our Knitwear Designs, and the individual Knitter’s interpretation of the patterns, slight variation in tension, design and stitching illustrated may occur. Even the same Knitter is unable to knit two identical garments. This is part of the intrinsic charm of our high quality handmade knitwear. We accept that a tolerance of no more than 1 inch (2.5cm) in either direction is passable by our quality controllers, due to variations in knitting tension, but pride ourselves that the majority of our garment measurements are accurate.
Colour may vary slightly to those shown in our photographs. Variation in shade of yarn at dyer’s normal variation level will be allowed as acceptable. Many of our specialist yarns are made exclusively for us, involving bespoke handmade processes, and resulting in minor variations in colour intensity.